Shipping & Returns

Everything you need to know about receiving and returning your order.

Last updated: 1 November 2026

Delivery times

Orders are prepared and dispatched within 1–3 business days.
Cairo and Giza usually arrive within 1–2 business days after dispatch.
Other governorates usually arrive within 2–4 business days after dispatch.

Shipping fees

Free shipping on orders over EGP 1,500.
A flat fee of EGP 60 applies to smaller orders.
The exact fee is always shown at checkout before you place the order.

Order confirmation

When your order is received, we store it securely and our team contacts you by phone or email to confirm the address and delivery window. Please make sure your phone number is correct.

Returns and exchanges

Unopened products can be returned or exchanged within 14 days of delivery with proof of purchase.
For hygiene reasons, opened cosmetic products cannot normally be returned unless they have a manufacturing fault.
If you receive a damaged or incorrect item, contact us within 48 hours with a photo and we will arrange a replacement or refund.

How to start a return

Email hello@jamilabeauty.com with your order number and the item you would like to return. We will confirm whether it is eligible and share the next steps. Return shipping may apply unless the item was faulty or incorrect.

Refunds

Approved refunds are processed to the original payment method, or by bank transfer for cash-on-delivery orders, within 5–10 business days after we receive the returned item.